Frequently Asked Questions

A list of the most frequently asked questions is on this page. Please review them. We think most of your issues will be addressed here

WHAT ARE MY PAYMENT OPTIONS?

You can submit payment with a job, provide a credit card number for each job, or we can keep it on file and bill on a per job basis or weekly. We accept Visa, MC, AMEX, and DISCOVER.
We do not offer traditional terms.

SHIPMENT OPTIONS

We ship via UPS, FedEx and Golden State, Priority/Express Mail. Golden State is a service for California, parts of Nevada and Arizona only. Send us your address and we will calculate different options to best fit your needs. When using your FedEx or UPS account you will be billed $3.00 to cover handling.

WHAT PLATFORMS DOES FILMOUTPUT SUPPORT?

We support the latest versions on most major applications on the Mac and Windows Operating Systems including: Adobe InDesign, Adobe Illustrator, Adobe Photoshop, QuarkExpress, Corel Draw, Microsoft Word and Microsoft Excel. Files from CAD programs can be saved as eps or pdf.

WHAT PROOFS DO YOU OFFER ?

We offer Epson Inkjet Proofs. For proofing CMYK film output, For proofing digital files before negatives are generated, we offer Epson Inkjet Proofs.

DO YOU OFFER OTHER SERVICES BESIDES FILM OUTPUT?

filmoutput.com was created to offer graphic professionals incredible prices on their film output needs. We are a full service digital pre-press house that can cater to any other needs you may have – typesetting, advertising, design, scanning, consulting, etc.  We can be reached directly at: 1-877-975FILM(3456) M-F 7:30AM – 5:30PM PST

WHAT IS FTP?

FTP stands for File Transfer Protocol. Using FTP you can upload files to computers to which you have appropriate access. Files can consist of software, text, and graphics from the Internet. FTP is one of the basic tools used on the Internet. Always zip or stuff your files. Call filmoutput.com @ 1-877-985-FILM(3456)

DO I HAVE TO SEND FILES THROUGH THE INTERNET?

No, You can deliver in person or send directly to:

filmoutput.com
1331 E. Warner Ave.
Santa Ana, California 92705